Who we are

We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the perks of working at CIHI include

- HOOPP Pension Plan (Defined Benefits Pension)
- Retirement Planning Program
- Generous vacation days for permanent and long-term contracts
- Work-life balance
- Career Planning Program
- Learning and Professional Development Program
- Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important? The Principal Consultant is a senior individual contributor responsible for providing strategic advice, subject matter expertise, and leadership across complex initiatives with organizational impact. Operating as a recognized expert within their field, the Principal Consultant leads through influence and plays a key role in shaping approaches, standards, and solutions that support organizational priorities and advances CIHI’s vision for a modernized health data system.

The Principal Consultant, Client Affairs serves as CIHI’s primary liaison and key contact within Alberta, and is responsible for advancing CIHI’s strategic directions and fostering strong relationships with external stakeholders. This role identifies and addresses unique provincial/regional health information needs, collaborates with CIHI program areas to develop and implement tailored solutions, and supports the integration of provincial approaches into national databases, analyses, and products. The role involves strategic client engagement, project leadership, business intelligence gathering, and ensuring successful delivery of CIHI initiatives aligned with organizational goals.

What you'll do

1. Serve as a recognized authority within a specialized area of expertise providing strategic guidance, coaching, and mentorship to staff and project teams.
2.



Contribute to the development of organizational strategies, frameworks, standards, and best practices; Identify emerging issues, risks, trends, and opportunities that may impact organizational priorities.
3. Support senior leadership in strategic decision-making through analysis, recommendations, and deep subject matter expertise.
4. Lead high-impact initiatives spanning multiple teams, functions, or programs; Shape project approaches, methodologies, and implementation strategies.
5. Ensure alignment between initiatives, organizational priorities, and stakeholder expectations; Oversee the quality, consistency, and effectiveness of deliverables across initiatives.
6. Build, maintain and strengthen partnerships with federal government entities and pan-Canadian partners, understanding health system trends, opportunities, and challenges; Lead discussions, presentations, and consultations with senior stakeholders.
7. Represent CIHI at national and international events, conferences, and stakeholder meetings, promoting CIHI’s mandate and strategic priorities.
8. Develop, implement, and monitor comprehensive annual client relations plans and operational budgets aligned with CIHI’s business plans and regional priorities.
9. Act as CIHI's main point of contact within the assigned region, building and sustaining positive relationships with key stakeholders including health authorities, government ministries, hospitals, and researchers.
10. Facilitate two-way communication between CIHI and stakeholders to gather feedback, disseminate information, and manage emerging issues impacting CIHI’s operations.
11. Collaborate with CIHI program areas and other Principal Consultants, Client Affairs to develop national data, analysis, and information approaches that reflect regional strengths and needs.
12. Support the enrollment and implementation of CIHI databases, programs, and services within the region, engaging stakeholders and establishing processes for successful adoption.
13. Lead or contribute to the negotiation and management of bilateral agreements, data sharing agreements, and sponsorship arrangements with provincial/territorial governments.
14. Conduct business intelligence research on regional health issues, politics, events,



and stakeholders; prepare reports, briefing notes, and recommendations for internal use.

What you'll bring to the table

- Post graduate degree in Health Sciences, Public Health, Business Administration or related field, or equivalent combination of education and related experience.
- Minimum 5 years relevant professional experience in client relations, heath services delivery or health information in progressively senior positions.
- Demonstrated experience leading complex initiatives with cross-functional and organizational impact.
- Experience influencing senior stakeholders and managing competing priorities in a complex environment.
- Demonstrated knowledge of political, federal government and health sector and industry issues as they relate to health and health information.
- Extensive knowledge of CIHI’s business, and the businesses of its key stakeholders (e.g. policy makers, health system managers, governments)
- Ability to work effectively independently and in a team setting.
- Proven advocacy skills in promoting the value of data and information.
- Strong facilitation, collaboration partnership and relationship-building skills.
- Ability to develop trusted relationships at all levels.
- Proven ability to utilize sound judgment in establishing and maintaining client relationships.
- Excellent interpersonal skills and proven skills in consulting and negotiating.
- Excellent writing and verbal communication skills. Experience preparing briefs, discussion papers, and evaluation reports.
- Ability to operate effectively in highly ambiguous or evolving environments.
- Commitment to collaboration, continuous improvement, and high-quality outcomes.

Closing Statement To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section. We thank all those who apply, however, only candidates selected for an interview will be contacted.

Employment Equity

At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.

Additional Requirements

- Ability to meet moderate travel requirements.
- Must comply with all CIHI workplace policies, including privacy and confidentiality.
- Fluency in English is required, bilingualism in both official languages is an asset.
- Posting Location: Edmonton, Alberta/Remote

📌 Principal Consultant, Client Affairs – Alberta (Remote)
🏢 Canadian Institute for Health Information
📍 Alberta