- Provide application and production support by responding to customer requests, questions, incidents, and problem tickets.

- Troubleshoot technical issues, perform root-cause analysis, and implement effective resolutions.

- Review and execute installation, release, and change plans according to established change-management procedures.

- Develop, test, debug, and maintain programs, scripts, utilities, and automation solutions.

- Participate in code reviews, testing, deployment, and ISDLC/SDLC processes.

- Monitor system alerts, performance, availability, and reliability, proactively addressing operational issues.

- Install and maintain third-party software and hardware changes.

- Develop and improve monitoring, alerting, automation, and operational processes.

- Maintain technical documentation, support knowledge sharing, and contribute to team training.

- Work collaboratively with project leads, technical teams, business partners, and key stakeholders.

- Identify opportunities for continuous improvement, operational efficiency, and better customer experience.

- Demonstrate solid ownership, integrity, collaboration, adaptability, and customer focus.

Essential Skills

Infrastructure Skills

- Systems monitoring, performance,



availability, and reliability management.

- Experience using system commands and utilities.

- Installation and maintenance of third-party software and hardware.

- Production alert monitoring and response.

- Troubleshooting and root-cause analysis.

- Knowledge of change procedures and implementation planning.

- Experience providing on-call support.

Application Skills

- Understanding and following SDLC processes.

- Participation in code reviews.

- Collaboration with development teams.

- Preparing test scripts and supporting application-related troubleshooting.

Core Skills

- Application / Production Support

- Incident &
- Problem Management

- Root Cause Analysis

- Technical Troubleshooting

- System Monitoring &

- Alerting

- Scripting / Automation

- Programming &

- Debugging

- SDLC / ISDLC

- Code Review &

- Testing

- Change / Release Management

- System Performance &

- Reliability

- Third-Party Software Support

- Technical Documentation

- Stakeholder Communication

- Continuous Improvement

Desirable Skills

- Infrastructure Optimization and Tuning

- Project Management

📌 Production Support Engineer (Mississauga)
🏢 Envision Technology Solutions
📍 Mississauga