Skilled Network Coordinator (Bilingual)

Interested in joining a growing, people-first team that does great things for Canadian organizations and the individuals connected with them? Arcora is looking for a compassionate, bilingual superstar to round out our talented team.

Job Title: Professional Network Coordinator

Language: Bilingual (English and French)

Salary: $55,000- $60,000 annually

Location: Canada (remote—confidential home office space required)

Position: Full time (40 hrs. a week)

Hours of Work: Weekdays (M-F shifts (8-hour shifts) completed during the working hours of 6 a.m. - 6 p.m. MST)

Start date: Feb 1, 2027

Application Deadline: Open until a suitable candidate is found A bit about us

We’re Arcora—a team of passionate humans on a mission to make work (and life) better for people across Canada. We offer top-tier employee support programs that boost mental health, fuel personal growth and strengthen businesses.

We partner with insurers, advisors and employers to create meaningful change—and we do it with heart and a diehard commitment to service. Around here, we’re big on values, bold ideas and real results. If you’re pumped by the thought of a fast-moving, people-first workplace where you can see the difference your work makes in real time, then you might have just found your people.

The role

Arcora is looking for an organized, relationship-focused Professional Network Specialist to support the recruitment, onboarding, development and ongoing management of our nationwide professional network. This role works across our counselling, coaching, legal, financial, HR and other professional networks, ensuring we have the right professionals, in the right locations, with the right expertise and rates to meet the needs of our clients.

If you enjoy building relationships, evaluating and solving problems, managing detailed processes, and creating structure in a fast-moving environment, this role is for you.

What you’ll do

Recruiting,



vetting and onboarding professionals (primary responsibility)

Recruiting

- Recruit counselling, legal, financial, HR, coaching, and other professionals in areas of need across Canada
- Assist with recruiting professionals associated with an open case file (non-matched recruitment) as requested.

Vetting

- Vet applicants against Arcora Network requirements and areas of need
- Assess qualifications in comparison with existing network professionals
- Determine whether to accept and proceed with onboarding, waitlist or decline application

Onboarding

- Conduct short interviews with each professional for additional vetting and relationship building
- Enter profiles into proprietary software system
- Add list of new network professionals to monthly Clinical team meeting agenda
- Use technology supports as required to manage network applications and establish professional pay rates

Management of existing network

- Maintain and regularly update counsellor and other profiles in our proprietary software system, including activity status and necessary annual proof of practice documents
- Evaluate and manage network professionals based on impact scores, complaints, availability, pay rates and other relevant factors to maximize quality, access, and efficiency (e.g. leveraging professionals cross-provincially and updating profiles with any jurisdictional governance changes)
- Manage rate review requests from professionals by reviewing their profile and recent case files, providing feedback, and evaluating if rate changes are appropriate.

Administrative support





- Create recruitment advertisements through membership directories, LinkedIn and other relevant platforms
- Complete monthly certificate validations
- Perform other administrative duties as required to support the Clinical team and provider network

Projects and other responsibilities

- Manage Digital Learning Library (courses) network providers and portfolio; Manage and maintain the course catalogue, Coordinate relationships with course providers, Ensure content remains relevant, accessible, and aligned with organizational priorities
- As required by Arcora

What you bring

- A certificate, diploma or bachelor’s degree in psychology, social work, or health/education-related discipline. HR experience or background is an asset.
- Fluency in English and French, both verbal and written, with the ability to work effectively in both languages
- Proficiency with Microsoft 365, databases and technology, with the ability to quickly learn and adapt to new systems
- Experience with recruitment, training and onboarding is an asset
- Experience working in an Employee Assistance Program environment is an asset
- Thrives working in a time sensitive, deadline driven environment
- Confidence building and managing relationships amongst a variety of diverse professionals and stakeholders
- Strong judgment and problem-solving skills, with the ability to assess situations, make recommendations and handle potentially challenging conversations with ease
- Comfortable working independently while collaborating closely with Clinical, Client Services and other internal teams.

Ready to grow with us?

Arcora is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please send your resume in both English and French to:

Kathleen Farewell

Director, Client Service Excellence ([email protected])

- Subject line: Professional Network Coordinator

📌 Professional Network Coordinator (Bilingual) (Canada)
🏢 Arcora
📍 Canada