CARO Analytical Services is an environmental and food testing laboratory, and the home of charismatic scientists driven to make the world safer and healthier. Whether it’s helping clean up contaminated sites, ensuring clean water for Canadians, or supporting food safety programs, CARO delivers the critical data that drives impactful change. Guided by our core values—'We’ve Got Chemistry,' 'Big Picture Sidekicks,' and 'Ahead of the Curve'—we foster a workplace that values collaboration, curiosity, and continuous improvement.

Join CARO if you're ready to bring your authentic self, embrace curiosity, and lead your own journey of development. In return, we are committed to cultivating a work environment where your ideas and growth matter, one where you are given the opportunity to thrive and have a meaningful impact on the world around you.

We live by our values:

We’ve Got Chemistry – with our clients and with each other.

Big Picture Sidekicks – we support those doing the hard work to create a better world.

Ahead of the Curve – we’re always learning, improving, and innovating.

If you're ready to bring your authentic self to work, lead with curiosity, and make an impact—you’ll fit right in!

Job Title: Receptionist/Administrative Support

Description: The Receptionist / Administrative Support role is responsible for providing front-line client service and administrative support to ensure smooth daily operations. As the first point of contact for clients, this role plays a key part in delivering professional, responsive, and organized experience while supporting internal teams with a variety of administrative and basic accounts receivable tasks.

Role Responsibilities:

· Act as the first point of contact for client inquiries, including status updates, work orders, and general questions, escalating to Account Managers as needed





· Greet walk-in clients and receive incoming samples in a professional and efficient manner

· Respond to incoming client calls and emails, ensuring timely and accurate communication

· Manage and track inbound and outbound mail and shipments

· Provide administrative support for pre-pay and monthly invoicing processes

· Assist with basic accounts receivable tasks, including tracking payments and following up on outstanding invoices

· Support communication with clients regarding billing inquiries and payment status

· Coordinate with internal teams to resolve discrepancies related to invoicing or payments

· Support Account Managers with reporting and documentation as required

· Coordinate and process client payments

· Code invoices for accounts payable

· Other administrative duties as assigned

What Success Looks Like:

· Clients are greeted and supported in a professional, friendly, and timely manner

· Administrative and AR tasks are completed accurately and efficiently with minimal follow-up required

· Strong coordination between front desk, Account Managers, and finance teams

· Timely handling of communications, shipments, invoicing, and payment follow-ups

· High level of organization and reliability in managing daily responsibilities

· Positive contribution to team culture and overall client experience

Qualifications:

· College diploma or degree in a related discipline considered an asset

· Previous customer service, administrative, or basic accounting experience preferred

· Strong commitment to client service and delivering a positive client experience

· Proficiency in Microsoft Office (Word, Excel, Outlook)

· Professional demeanor with strong verbal and written communication skills

· Solid organizational and time management skills with the ability to multitask

· High attention to detail, particularly in administrative and financial tasks

· Ability to maintain accuracy and a positive attitude in a fast-paced environment

Pay: $20.50 per hour

Work Location: In person

📌 Receptionist/Admin Support (Kelowna)
🏢 CARO Analytical Services
📍 Kelowna