Support customers remotely from Canada through email, chat, and phone while using modern computer skills and fluent qualified English. As a Customer Happiness Advocate, you will answer inquiries for a small technology company whose customers come first. The five-day schedule can include evenings, nights, and weekends across 24/7 support. Independent work, deadline management, and personal customer conversations are central to this position.

Key Responsibilities: Answer customer inquiries through email, chat, and phone Manage phone calls, simultaneous chats, and emails daily Identify issues and provide helpful customer solutions Respond in real time with high-quality answers Complete follow-up documentation after each ticket Requirements: Hold a work permit from Canada, Finland, Spain, or the UK Use G-Suite, presentation software, Slack, and Zoom Demonstrate fluent professional English proficiency Type at least 50 words per minute Communicate clearly while multitasking independently Bring customer support, real-time communication, and problem-solving skills to this remote Customer Happiness Advocate position.

📌 Remote Customer Support Advocate Canada (Montreal)
🏢 Zim Directory
📍 Montreal