Statement of Work RQ00402

CIS Configuration Management Specialist – BA3

Symbio – Clinical Information System

Service New Brunswick I 2 yearsI remote I 100-120/hr incorp

Background

New Brunswick is moving from multiple standalone clinical systems to a single provincial Clinical Information System (CIS). To support this transformation, the CIS Configuration and Access Management stream is responsible for establishing and operationalizing the configuration, role design, access management, and governance capabilities required to support the new CIS.

This work includes understanding current-state workflows and access models, defining future-state configuration and role structures, developing governance and operational processes, identifying gaps and risks, and coordinating implementation activities across partner organizations. Success requires close collaboration with clinical, operational, privacy, technical, cybersecurity, and enterprise service teams to ensure a secure, sustainable, and clinically effective CIS setting.

Services Sought

Service New Brunswick (SNB) requires a CIS Configuration Management Specialist to support the planning, design, standardization, governance, and operational readiness of configuration and access management capabilities for the provincial Clinical Information System (CIS).

The successful candidate will work with clinical, operational, technical, privacy, security, infrastructure, endpoint, and application teams to establish and maintain configuration standards, define access and configuration requirements, support governance processes, and coordinate activities required to ensure a stable, secure, and supportable CIS environment.

The role will focus on current-state assessments, future-state design, requirements gathering, stakeholder engagement, configuration governance, role and access processes, and operational readiness activities supporting the implementation and long-term operation of the provincial CIS.

Key responsibilities include

- Discovery and Analysis:
- Conduct current-state discovery and documentation of configuration and access management practices.
- Facilitate stakeholder interviews, workshops, and requirements sessions.
- Analyze and document business, operational, technical, and clinical requirements.
- Perform process mapping and workflow analysis.
- Develop gap assessments and future-state recommendations.

- Configuration Management

- Gather and document requirements for CIS devices, printers, printer lists, workstations, and related application configurations.
- Support the design and standardization of application settings, alerts, notifications, timeouts, defaults, and other system parameters.
- Develop and maintain configuration inventories, configuration standards, and supporting documentation.
- Monitor and maintain the operational health of CIS configuration and configuration management processes across environments.
- Proactively identify and resolve issues that could affect configuration delivery, synchronization, or promotion.
- Monitor configuration propagation between environments, scheduled and delivery jobs, processing queues, errors and exceptions
- Troubleshoot failed or incomplete configuration activities, coordinate resolution with appropriate technical or vendor teams and validate successful completion following remediation.
- Assist in defining configuration ownership, administration, and support responsibilities.
- Support validation and testing of configuration requirements.

- Access Management

- Document and analyze access management requirements and workflows.
- Support the development and maintenance of role definitions, access standards, and governance processes.




- Analyze impacts of configuration and access decisions on clinical workflows and operations.
- Support audit, monitoring, and compliance requirements related to system access.

- Governance and Operational Readiness

- Maintain governance records, decision logs, and supporting documentation.
- Define requirements for configuration monitoring, auditing, change control, and compliance management.
- Track risks, issues, assumptions, and dependencies.
- Support operational readiness, transition planning, and sustainment activities.
- Develop recommendations and presentations for project leadership and governance committees.

- CIS Access Configuration Support:

- Coordinate with endpoint, infrastructure, privacy, cybersecurity, application, and operational teams.
- Facilitate resolution of configuration, access, and process-related issues.
- Ensure requirements, ownership models, and dependencies are clearly understood and documented.
- Support alignment between CIS workstreams and enterprise support organizations.

The selected candidate will support the long-term sustainment of the Symbio Program by ensuring effective knowledge transfer and capability development among program personnel throughout the engagement. They will be expected to actively mentor and develop New Brunswick program personnel by sharing relevant skills and expertise in facilitation, processes, and documentation. This will enable program staff to independently apply the knowledge, practices, and expertise required to ensure continuity and support the ongoing success of the program.

Some after hours and weekend work may be required for the successful candidate, however, any overtime or work during non-business hours must be approved in advance.

The language of work is English, French is an asset

SNB will only consider proposals identifying one candidate for the requested role. If bidding multiple candidates, they MUST be submitted as separate proposals.

Service New Brunswick is looking to acquire up to three (3) CIS Access Management Specialist for this statement of work.

The successful proponent will be expected to produce the deliverables described in Section 11.

Mandatory Requirements

SNB seeks a resource that demonstrates the following Mandatory Requirements.

For mandatory requirements, bidders must provide sufficient detail to allow the evaluators to understand the education, work experience, role, duties, and duration (clearly stating from Month / Year to Month / Year). Failure to provide all required details to verify the experience may result in disqualification of the vendor’s proposal.

*Bidders must not alter any portion of the Solicitation or associated documents, with the exception of, adding the information requested by the Solicitation. Bids containing clauses additional to the Solicitation that are “qualified” or “conditional” may be rejected.

Mandatory Requirements

No.

Requirement

Required

M1

A Bachelor’s level University degree in Computer Science, Business Administration, Health Informatics, or a similar discipline. An equivalent combination of education and experience may be considered.

Yes

M2

Business analysis experience including requirements gathering, workshop facilitation, use case analysis, business process analysis, detailed design activities,



decision records, and developing business analysis documentation supporting large-scale healthcare or enterprise technology initiatives

5+ years

M3

Experience supporting the administration, configuration, or implementation of Clinical Information Systems (CIS), Electronic Medical Record (EMR), or Electronic Health Record (HER) solutions within healthcare delivery organizations.

3+ years

M4

Demonstrated experience working with clinical stakeholders, operational leaders, or healthcare organizations.

5+ years

M5

Proficiency with Microsoft Office products including Word, Excel, PowerPoint, and Teams

Yes

M6

Experience supporting configuration management, change control, or application administration activities.

3+ years

M7

Submitted resumes must be 5 pages maximum.

N/A

M8

Limit of 2 submissions per vendor.

Yes

Proposals that do not clearly demonstrate the capability to meet these mandatory requirements will be disqualified from further consideration.

Vendors are requested to respond to this section in the Vendor Response Matrix.

Scored Requirements

No.

Requirement

Desired Experience

S1

Demonstrated experience monitoring and maintaining the operational health of configuration-management processes within a large-scale CIS, EHR, EMR, including alerts, timeouts, system parameters, clinical devices, configuration promotion and propagation across environments, delivery and scheduled jobs, processing queues, failures and exceptions, troubleshooting and remediation, validation of successful processing, and escalation or coordination with technical and vendor teams.

3+ years

S2

Demonstrated experience developing and maintaining configuration inventories, configuration management repositories, or configuration standards.

3+ years

S3

Demonstrated experience supporting access management, role design, user provisioning, or access governance activities.

2+ years

S4

Demonstrated experience implementing or supporting configuration audit controls, monitoring, compliance, or change management processes.

2+ years

S5

Demonstrated experience working with clinical operational workflows and translating business needs into application configuration requirements.

3+ years

S6

Demonstrated experience supporting testing, validation, and operational readiness activities for healthcare applications.

2+ years

S7

Previous experience working within New Brunswick healthcare, including Horizon, Vitalité, SNB, or provincial healthcare services Is an asset.

Asset

S8

Verbal and written communication, facilitation, and presentation skills in both French and English is strongly preferred.

Yes

3 References are required

Reporting Structure The successful candidate will report to the CIS Configuration and Access Management Lead, CIS Project.

Deliverables The successful candidate must deliver the following, to successfully complete the engagement:

- Discovery and Assessment Deliverables

(Current State Configuration, Current State Access, Transition State Configuration and Access, Target State Configuration and Access)
- Requirements Deliverables

(Business Requirements Document [BRD], Functional Requirements, Non-Functional Requirements, Configuration Requirements Catalogue, Requirements Traceability Matrix)
- RBAC Deliverables

(Role Catalogue [Financial, Clinical, Administrative], Access Matrix, Role to Function, Break-Glass Access Model)
- Governance Deliverables

(Access Governance Framework, Decision Records, Risk/Issue logs, Access request and approval workflows)
- Operational Readiness Deliverables

(Provisioning and Deprovisioning, Support, Go-live readiness, transition to operations)

📌 I CIS Configuration Management Specialist –I SNB 2 years- remote (Toronto)
🏢 Analyst Technical Solutions
📍 Toronto