About the job RQ09180 - DevOPS/Cloud Engineer - Senior Provide senior level expertise in AWS cloud platform. Lead the design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis Monitor and assess the performance of applications in a cloud environment to ensure solutions are available Participate to create, test and implement safeguards to maintain data integrity and protect against unauthorized access Regularly review production logs, providing analysis & suggestions to implement measures in a proactive manner Provide detailed documentation for system design, integration, configuration, development and implementation of related activities Develop and maintain system design models, technical documentation and specifications Produce integration plans, inputs into configuration and development project.

Technical

Skills 55 points 10+ years of experience in software development and delivery track record in a range of technical roles Ideally 5 yrs of experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3,KMS,Glue, DynamoDB, RDS, Amplify, and other core AWS services. Creation, management, and maintenance of AWS & related cloud-based production system. Deployment and automation of packages for cloud-based system Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution.

Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis Knowledge of the following Amazon Web Services (AWS) technologies Amazon Pinpoint, Amazon DynamoDB,



Amazon Kinesis Data Streams and Amazon Polly Proficiency in AWS CLI and AWS SDK, including writing Infrastructure as code using AWS CloudFormation and IAM Roles with AWS security best practices. Familiarity with monitoring solutions such as CloudWatch, CloudTrail, etc.

Experience with CI/CD pipelines for deploying applications on AWS. Proven implementation of cloud security models, particularly identity, network, and encryption Knowledge of Gitlab or other DevOps tools and CI/CD integration Ensuring availability, performance, security, and scalability of AWS & related production systems. Excellent knowledge in managing AWS resources and configuring Amazon VPC, AWS Firewall, Amazon Elastic Load Balancing, auto-scaling, AWS IAM, Amazon EC2, Amazon S3, Amazon API Gateway, AWS Lambda, Amazon Aurora DB, Amazon Redshift, Active MQ, AWS CloudTrail, AWS CloudWatch, and other services in the AWS family.

Developing and maintaining system design models, technical documentation and specifications Integration experience in building and using APIs Experience applying industry web, architectural and security standards and best practices Providing recommendations for architecture and process improvements. Definition and deployment of systems for metrics, logging, and monitoring on AWS and related platform.

Contact Center Domain





Experience/Public Sector Experience - 10 points 5+ years of experience working with implementing Contact center solutions Knowledge of Public Sector Enterprise Architecture artifacts (or similar), processes and practices, and ability to produce technical documentation that comply with industry standard practices Knowledge and experience with Contact center implementation in Public sector setting Experience adopting and adhering to Public Sector Unified I⁢ Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies Experience with large complex IT projects. Proven technical leadership skills with ability to identify areas for improvement, and recommend solutions Effective consulting skills to engage with all stakeholders with proven track record for building robust working relationships Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively A motivated, flexible, detail-oriented and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines. Ideally 5 yrs of experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3,KMS,Glue, DynamoDB, RDS, Amplify, and other core AWS services.

Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis Proficiency in AWS CLI and AWS SDK, including writing Infrastructure as code using AWS CloudFormation and IAM Roles with AWS security best practices. Knowledge of Gitlab or other DevOps tools and CI/CD integration #

📌 Rq09180 - Devops/Cloud Engineer - Senior (Winnipeg)
🏢 Rubicon Path
📍 Winnipeg