IT Artificial Intelligence (AI) Architect/Designer11-monthcontract (226 business days) - possible extensionONSITE 5 days -222 Jarvis StMust Have: 10+ years of experience in enterprise architecture, solution design and software delivery. 4+ years of experience designing and implementing enterprise Artificial Intelligence and Machine Learning solutions. 4+ years of experience designing conversational AI, intelligent virtual assistants, voicebots, chatbots or conversational IVR solutions.

Experience designing and implementing AI-enabled contact centre solutions. (Conversation design with AI) Experience integrating AI solutions with contact centre technologies such as Amazon Connect, Genesys Cloud, NICE CXone, Cisco Contact Center or equivalent platforms.

Experience with AI platforms and services such as Amazon Connect Customer AI Agent, Azure OpenAI, Azure AI Services, Amazon Bedrock, Amazon Lex, Google Vertex AI or similar technologies. Demonstrated experience leading conversational AI,



AI Agent and customer experience transformation initiatives.

Experience modernizing IVR, customer self-service and digital engagement platforms. Public sector experience Works on / develops Artificial Intelligence (AI) strategy for the organization including creating the conceptual, logical and physical architectures relevant for designing and developing an AI solution Undertakes the architecture, design, implementation and evolution of Artificial Intelligence (AI) and Conversational AI solutions based on client business requirements, enterprise architecture standards, security policies, accessibility requirements, best practices and cost models, in support of Ontario Public Service (OPS) contact centre modernization initiatives.

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

📌 Rq11251 - Sr. It Artificial Intelligence Architect/Designer (Winnipeg)
🏢 Source Code
📍 Winnipeg