Lead Salesforce customer success through AI-enabled account leadership, Sales Cloud adoption, and Service Cloud optimization in an office-versatile role. Build value alignment across business and technical stakeholders.As a Customer Success Manager, you own Signature deliverables, customer experience, renewal, and expansion throughout the Signature lifecycle. You advise executives and operating teams while applying Salesforce solutions to business challenges.

The work includes enablement, usage measurement, technical health reviews, and risk management.Key Responsibilities:





Own customer accountability for Signature deliverables and experienceAlign Business Value and Technical Goals with Signature offeringsDrive Sales Cloud and Service Cloud feature adoptionConduct quarterly usage and technical health reviewsEscalate complex automation, data, routing, and integration questionsRequirements:

Three or more years of relevant industry experience preferredThree to four years supporting Sales Cloud and Service Cloud customersKnowledge of Sales Cloud and Service Cloud core featuresUnderstanding of sales, service, automation, and escalation processesIn-office attendance at least three days weeklyBring customer accountability, Salesforce expertise, AI awareness, and stakeholder leadership to Signature customer success.

📌 Salesforce Customer Success Manager (Winnipeg)
🏢 110 salesforce.com Canada
📍 Winnipeg