Lead complex AI platform troubleshooting across Microsoft Copilot, ChatGPT, Claude, Grok, and Gemini from Montreal or Bengaluru. Apply scripting and enterprise-scale support expertise.

As a Senior Level 3 AI Engineer, you will investigate escalations, configure AI products, and support secure feature rollouts. The work spans M365, Entra ID, Purview/DLP, Azure OpenAI, connectors, Power Platform, and vendor collaboration. You will own one product while maintaining portfolio coverage.

Key Responsibilities

Investigate complex engineering queries beyond Level 2.5 resolution

Configure, deploy, and scale enterprise AI products

Test and validate current features and models

Review knowledge articles for quality and accuracy

Train Level 2.5 support through deep-dive guidance

Requirements

Six-plus years in enterprise engineering or senior technical support

Hands-on AI, LLM, or enterprise M365 experience

Python, PowerShell, Microsoft Graph API, and automation skills

AI security, compliance, DLP, and access-control experience

Connectors, Power Platform, and integration experience

Bring AI troubleshooting, automation, security, and mentoring expertise to strengthen enterprise support across the full product portfolio.

📌 Senior AI Platform Support Engineer (Winnipeg)
🏢 apptoza
📍 Winnipeg