About ISIAt ISI, we partner with insurers and MGAs to drive meaningful transformation through the full lifecycle of insurance, from underwriting to billing, claims, accounting and reinsurance. With a focus on automating processes, unlocking real-time insights, and enhancing operational efficiency, our solutions empower our clients to manage risk more precisely, deliver exceptional customer experience, and accelerate sustainable growth. Rooted in a team-oriented, data-driven culture and anchored in Toronto (with global reach), ISI is where tech, insurance-domain expertise and innovation meet.

What We Are Looking

ForWe are seeking an experienced Senior Business Analyst with deep Policy Administration expertise to join our growing delivery team. This role is ideal for someone who combines strong P&C; insurance knowledge with technical problem-solving and the confidence to lead requirements on enterprise-level implementations. As a Senior Business Analyst specializing in policy, you will lead the definition, documentation and delivery of policy solutions, working closely with clients, project managers and development teams.

You will own requirements for the policy lifecycle, guide design decisions, validate implemented solutions, and ensure system configuration aligns with product rules and client objectives. You will also mentor other analysts and serve as a trusted advisor to client stakeholders. Lead the analysis and mapping of the end-to-end policy lifecycle: quote, bind, issuance, endorsements, renewals, cancellations and reinstatements.

Define and document product configuration, including coverages, limits, deductibles, rating rules, underwriting rules and referrals. Specify policy forms, documents and output generation requirements, along with integration points with billing, claims, reinsurance and third-party services.



Work with QA and development teams to ensure the policy module is configured correctly and integrates cleanly with downstream modules.

Identify product gaps and enhancements in policy workflows and recommend system and process improvements.

Business Expertise

Lead requirements workshops and own BRDs, FRDs, user stories and acceptance criteria across policy product lines. Validate that delivered solutions meet client, product and regulatory requirements. Align solutions with clients' business processes, compliance requirements and product definitions, and advise on best-practice approaches.

Guide testing strategy, review test cases and validate output accuracy, including rating results and policy documents. Lead client demos, walkthroughs and UAT sign-off. Serve as a trusted advisor to client stakeholders, including product owners, underwriters, actuaries and IT.

Communicate business impact clearly, manage scope and expectations, and resolve uncertainties early. 5+ years of Business Analysis experience in insurance or financial technology. Deep understanding of the P&C; policy lifecycle, including product configuration, rating, underwriting rules, forms and endorsements. Hands-on experience implementing or configuring core policy administration systems; knowledge of billing and claims integration is an asset.

Proven experience leading requirements on enterprise implementations and creating BRDs, FRDs, user stories and acceptance criteria. Solid working knowledge of SDLC, Agile/Scrum and testing best practices. CIP, CPCU) is an asset.

Competitive salary and benefits package Performance-based bonuses Summer-flex Fridays Early closure before long weekends Collaborative and inclusive company culture with regular virtual and in-person socials If you require accommodation during any stage of the hiring process, please let us know.

📌 Senior Business Services Analyst (Winnipeg)
🏢 Insurance Systems
📍 Winnipeg