Shape contact centre strategy in Lévis as a Senior Business Architecture Advisor focused on CXone and interaction management initiatives.This senior advisory role supports direct distribution in personal lines insurance. You will define business solutions, target processes, and requirements for telephony initiatives. The work emphasizes chance analysis, impact analysis, target architectures, and stakeholder guidance upstream of delivery.Key Responsibilities:

Support direct distribution initiatives in personal lines insuranceConduct opportunity and impact analyses for proposed initiativesDefine business solutions, target processes, and business requirementsFacilitate workshops with stakeholders, analysts, and subject expertsAlign architectures with integration and IT architecture teamsRequirements:

Seven to ten years of work experienceContact centre telephony or interaction management implementation experienceExperience with CXone implementation mandatesBusiness architecture experience defining target processes and solutionsInfluence, leadership, and stakeholder advisory capabilitiesApply business architecture expertise to CXone, target processes, and contact centre initiatives supporting direct distribution in Lévis.

📌 Senior Contact Centre Business Architect (Winnipeg)
🏢 Maarut
📍 Winnipeg