Deliver accurate customer service from St. Paul as a Senior Customer Service Specialist supporting CCLD Permit Processing and telework operations. Handle inquiries and explain requirements clearly.

The State of Minnesota seeks a senior specialist for the Labor & Industry Dept. You will provide administrative support across CCLD Permitting and Division Operations. The work includes researching statutes and rules, serving customers at the Help Desk, and preparing timely responses.

Key Responsibilities

- Provide prompt, courteous information to varied customers
- Assist customers at the CCLD Help Desk
- Conduct basic research using statutes and rules
- Deliver technical information and administrative services
- Help ensure accurate and timely responses

Requirements:
- Customer service skills across in-person, phone, and email channels
- Verbal and written communication skills
- Basic calculation skills for proper fees
- Database data entry and accuracy verification skills
- Microsoft Office application skills, including Teams and Outlook

Support CCLD customers with explicit communication, accurate data, basic research, and dependable permit processing services.

📌 Senior Customer Service Specialist (Saint Paul)
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul