Lead customer success technology at Remitly with full stack engineering and Agentic AI development experience. This hybrid role works onsite Tuesday through Thursday.As a Senior Software Development Engineer, you will expand Remitly’s next generation Customer Success platform. You will architect workflows and launch capabilities that improve customer and agent experiences. The work spans frontend interfaces, backend systems, and Agentic AI applications.Key Responsibilities:

Lead technical strategy for Customer Success Technology engineeringShape architecture and technical roadmaps for software systemsCollaborate with product managers, designers, and engineersArchitect scalable frontend, backend, and Agentic AI solutionsTroubleshoot issues and perform root cause analysisRequirements:

Bachelor’s degree or equivalent work experienceSix or more years of software engineering experienceLead experience across frontend and backend developmentExperience leading large features with Product ManagementExposure to DevOps practices and CI/CD pipelinesBuild reliable customer support experiences through full stack engineering, technical leadership, and Agentic AI applications at Remitly.

📌 Senior Customer Success Software Engineer (Winnipeg)
🏢 Remitly
📍 Winnipeg