Lead Genesys Cloud AI consulting for enterprise contact centers, combining platform configuration with technical validation. This is a full time position.

Miratech seeks a Senior Genesys Cloud PS Consultant with practical Genesys Cloud AI experience. You will translate business requirements into solution designs across knowledge management, agent assistance, interaction summarization, and virtual agents. The work supports evidence-based recommendations for enterprise clients.

Key Responsibilities

Lead discovery workshops with stakeholders and contact center teams

Assess Genesys Cloud AI capabilities and platform limitations

Design AI-powered contact center solutions and prototypes

Configure, test, and validate Genesys Cloud features

Present solution findings,



recommendations, risks, and implementation requirements

Requirements

Seven or more years in enterprise technology or solution consulting

Hands-on Genesys Cloud CX configuration and implementation experience

Practical experience with Genesys Cloud AI capabilities

Knowledge of semantic search, summarization, and agent assistance

Eligibility for Government of Canada security clearance

Apply Genesys Cloud CX expertise, AI knowledge, and stakeholder communication skills to enterprise solution consulting at Miratech.

📌 Senior Genesys Cloud AI Consultant (Winnipeg)
🏢 Miratech Group
📍 Winnipeg