The Senior Manager, Information Technology leads Globalfaces’ corporate IT function, ensuring our technology setting is secure, reliable, cost-effective, and able to support a distributed and growing workforce. This role has end-to-end responsibility for core IT operations, including corporate systems, device management, office infrastructure, cybersecurity tools, SaaS administration, vendor relationships, telecommunications, and the overall IT budget. Working closely with the VP of Technology, the Cloud team, and Privacy and business leaders, this role balances day-to-day operational needs with longer-term improvements to security, scalability, governance, and employee experience.Lead and develop a small IT team, balancing priorities with hands‑on support.

Partner with Technology and Privacy leaders to align IT operations, security, and governance with compliance standards. Collaborate cross-functionally to resolve tech challenges, manage risk, and drive key initiatives. Communicate technical risks and recommendations clearly to technical and business stakeholders.

Manage the annual IT budget, covering licensing, hardware, telecom, and vendor costs. Oversee key IT vendors, contracts, renewals, performance, and cost optimization. Consolidate tools and simplify the technology environment to maximize investment value.

Maintain IT policies, standards, procedures, and documentation. Provide leadership and escalation support for major IT incidents.

Corporate

Technology & End-User Support Oversee IT support and operations for corporate offices and staff. Manage device lifecycles, including purchasing, deployment, and disposal. Maintain asset inventory and provide responsive end‑user support.

Google

Workspace, Identity & SaaS Administration Own administration and security for Google Workspace settings, users, and permissions. Administer corporate SaaS platforms and access control standards.

Optimize

SaaS configuration and license usage with business owners.

Field

Tablet, Mobile Device & Telecommunications Management Oversee the fleet of ~1,000 field tablets, managing procurement, deployment, inventory,



and lifecycle strategies. Manage MDM, SIM cards, cellular plans, carriers, and telecom costs while maintaining controls for field technology. Partner with Operations to ensure device availability and minimize field disruptions.

Office

Infrastructure & Connectivity Oversee corporate networking, Wi‑Fi, firewalls, and internet connectivity across the Toronto and St. Manage telecom vendors and ensure network redundancy, recovery, and prompt issue resolution. Cybersecurity, Compliance & Data Governance Manage core cybersecurity, including endpoints, network, firewalls, and identity access. Oversee key platforms such as CrowdStrike and Varonis, monitor security health, and coordinate risk remediation.

Administer

Varonis to support data governance, monitoring corporate data access and remediating improper, excessive, or outdated permissions. Support the VP of Technology with PCI DSS compliance, security assessments, and audits, including evidence gathering, control documentation, and remediation tracking. Ensure corporate IT processes and technologies operate in accordance with applicable security and compliance requirements.

What You

Bring to the Role The successful candidate creates an IT environment that employees can depend on and leadership can trust: assets are well managed, connectivity is reliable, security controls are effective, costs are understood, and issues are addressed before they become larger operational problems. They are an effective partner to the broader Technology organization and continuously look for ways to reduce unnecessary complexity while strengthening security, governance, reliability, and the employee experience.



QualificationsYour Experience & Training ~7+ years of progressive experience in information technology, infrastructure, systems administration, or IT operations ~ Experience leading or owning a corporate IT environment with responsibility across multiple technology domains ~ Experience managing IT vendors, contracts, software licensing, telecommunications, and technology budgets ~ Experience supporting PCI DSS, security audits, compliance assessments, or similar control frameworks ~ Experience managing a significant fleet of laptops, mobile devices, tablets, SIM cards, or other distributed endpoints ~ Strong understanding of security principles, access management, device lifecycle management, and IT governance ~ Ability to troubleshoot operational issues while identifying and implementing longer‑term improvements ~ Strong communication skills and the ability to work effectively with technical teams, executives, business leaders, and external partners ~ Your Technical Skills Experience managing endpoint security, networks, firewalls, and device management (MDM) platforms Familiarity with cybersecurity platforms such as CrowdStrike, Varonis, or comparable technologies Flexible work environment ~ A competitive pay rate and generous bonus opportunity ~100% Employer Paid benefit premium for eligible staff (including health, dental, vision care, wellness and paramedical services) ~ Company wide Socials & Milestones Celebrations ~ Paid Sick Days and Employee Assistance Programs, including premium mental health resources ~ Group auto & home Insurance deep discounts through the Cooperators ~ Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check.

Globalfaces embraces the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or or expediting processes. No hiring decisions are made using AI.

We are committed to creating a working environment that is barrier‑free and we are prepared to provide accommodation for people with disabilities.

📌 Senior Manager, Information Technology (Toronto)
🏢 Globalfaces Direct
📍 Toronto