Shape intelligent contact center routing with Java, distributed systems, and low-latency services at Miratech, supporting voice and digital interactions.

This senior engineering role develops the routing capabilities behind enterprise customer engagement platforms. You will work with ACD concepts, agent states, queue management, skill-based routing, priority routing, and workload balancing. Collaboration spans product, architecture, telephony, workforce management, and CX platform teams.

Key Responsibilities:

- Translate operational requirements into routing capabilities
- Integrate services with telephony, CRM, identity, and reporting
- Support queues, routing paths, and interaction workloads
- Define availability, security, observability, and disaster recovery requirements




- Review designs, code, technical risks, and engineering standards

Requirements:

- Experience with contact center or CX platforms
- Knowledge of ACD concepts and workload balancing
- High-throughput, low-latency transaction processing experience
- API-first, event-driven, messaging, and cloud-native expertise
- Transparent technical documentation and client-facing workshop skills

Bring contact center routing knowledge, Java expertise, and distributed systems experience to Miratech’s enterprise CX engineering work.

📌 Senior Contact Center Routing Engineer (Ottawa)
🏢 Miratech Group
📍 Ottawa