Manage precious-metals customer accounts at Umicore through refining settlements, quotations, and clear technical communication. Use analytical skills to support accurate service.

This coordinator serves Jewelry & Industrial Metals customers across refining administration and dedicated account management. Responsibilities include communicating refining results, reviewing assay outcomes, preparing market-based quotations, and resolving complaints. You will also coordinate shipments, audit lot documentation, and maintain pricing information in SAP while supporting service standards.

Key Responsibilities:

- Provide dedicated account management for key refining customers
- Communicate refining results, deductions, and market fluctuations
- Review assay results and coordinate required customer retesting




- Audit incoming refining documentation for accuracy and completeness
- Process settlements, credit card transactions, and outstanding deductions

Requirements:

- Business administration, marketing, or similar college diploma
- Experience in sales, marketing, or customer service
- Robust English communication skills in writing and conversation
- Advanced computer skills including Outlook, Microsoft Office, and SAP
- Jewellery or precious-metals industry experience is a strong asset

Bring account management, analytical judgment, refining knowledge, and communication skills to Umicore’s precious-metals customer service department.

📌 Precious Metals Account Coordinator (Markham)
🏢 Umicore Group
📍 Markham