The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into clear actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.The Senior Manager will work with Operations, Product, Technology, eComm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.drives a positive associate and customer experience for all; Demonstrates engagement and commitment to the team, developing others through feedback, coaching,



mentoring, and developmental opportunities; supports Walmart’s goalof becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.creating a sense of belonging, eliminating waste, participating in local giving).Follows the law, our code of conduct and company policies, and encourages others to do the same; Serve our Customers:Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.supports innovation andintelligent risk-taking; Implements and supports continuous improvements and willingly embraces current digital tools and ways of working.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools.

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📌 Senior Manager, Program Management (Winnipeg)
🏢 Walmart
📍 Winnipeg