Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We directly support Sales, Marketing, Channel and Product by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.

As Senior Manager, Sales Operations, you will play a critical role in optimizing existing revenue processes to support sustainable growth.

This role is responsible for overseeing and optimizing revenue operations across new business, expansion, and renewal motions, ensuring operational excellence, forecasting accuracy, and strong alignment with Clio’s go-to-market strategy. You will partner closely with Sales, Marketing, Customer Success, Finance, and Product, and report directly to the Sr. Director, Revenue Operations.

Building, leading, and mentoring a high-performing Revenue Operations team specifically focused on supporting high velocity sales in the SMB segment.

Partnering with Senior Sales Leadership on OKR's to develop and operationalize revenue strategies aligned with Clio's growth objectives

Building tools, frameworks, and processes that support new market entry, expansion motions, and renewals at scale with an AI-Forward approach

Owning and optimizing the systems Sales Teams interact with such as Salesforce, Gong, Chili Piper, LeanData, Letter AI, Openprise, Salesloft, Scratchpad.

Ensuring processes scale effectively to support expansion, regional nuances, and future product growth

Ensuring the revenue technology stack adequately supports the unique requirements of various go-to-market channels.

Sales Territories & Planning

Developing accurate, global sales territories using historical data, pipeline analysis, and market trends

Partnering with sales leadership and compensation teams to establish realistic targets, quotas, and capacity plans across regions and segments

Driving rigor and consistency in forecasting and pipeline management

Owning and enforcing Rules of Engagement (ROE) policy governing account ownership, lead routing, and cross-team crediting across Sales, Marketing,



and Partner motions

Updating ROE policy as new segments, channels, or partner motions are introduced, and driving Sales Leadership sign-off on changes

Owning the design and delivery of Sales Leadership's recurring reporting cadence (weekly forecast, monthly business review, QBR), translating raw CRM data into leadership-ready insight

Building and maintaining live dashboards (Salesforce Analytics) giving Sales Leadership real-time visibility into pipeline, forecast accuracy, and rep/segment performance

Defining and governing the KPI framework used to evaluate segment and regional performance, ensuring one source of truth across Sales Leadership reviews

Preparing and presenting recurring reports, dashboards, and insights on sales performance, key metrics, and strategic initiatives

Delivering clear, actionable insights to Sales Leadership and cross-functional stakeholders to inform decision-making

Analyzing sales metrics to identify trends, opportunities, and areas for improvement across the funnel that inform strategy, improve execution, and elevate global sales performance

High-impact self-starter: you take initiative to move projects forward and can operate well with little guidance. You’re excited by the possibility of leading cross-functional workstreams and generating buy-in among senior leadership.

Strong analytical skills: you nerd out about data, can quickly structure analyses to answer key business questions to drive decision-making, and will also have perspectives on building the right data architecture

Previous Salesforce experience is a plus.

Communication and stakeholder management: you'll need to be able to connect with sales reps and hardware engineers alike to figure out how we build the right processes and workflows to drive efficiency while also giving us the data to measure how we're doing.

Flexibility and hustle:



you manage change and ambiguity well, and have no problems juggling multiple priorities while executing in a fast-paced environment. Bachelor's degree; MBA preferred

5+ years of people leadership experience, managing 4+ direct reports

10+ years in operations, sales, management consulting, finance, investment banking, or other analytical and strategic roles.

Familiarity with core GTM tools including Salesforce, SalesLoft, Gong, CPQ platforms, Professional Services Automation (PSA) and Customer Success platforms

Strong project management skills and the ability to mobilize cross-functional teams towards a common goal

Strong communication skills, including written and verbal communication experience with senior leadership

Deep interest in analyzing data and the ability to see beyond the numbers to drive sound decision-making

Comfort using and developing reports, metrics, and dashboards with salesforce.com, Tableau, PowerBI or other relevant sales metric tools and programs.

Ability to travel to or within Canada a few days per quarter

We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

Flexible time off policy, with an encouraged 20 days off per year.

EAP benefits for you and household members, including counseling and online resources

401k matching and Child Education Savings

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an workplace where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency.

📌 Senior Manager, Sales Operations (Calgary)
🏢 Clio
📍 Calgary