Drive BMO retail banking sales and service through customer advice, team coaching, and business planning at 125 East Hills Boulevard SE.

This Branch Manager leads employees, strengthens customer relationships, and supports profitability and customer experience goals. The work includes personal banking and credit card conversations, community networking, referrals, and compliance with legal, regulatory, and Bank requirements.

Key Responsibilities:

- Guide employees toward service and financial objectives
- Create business development strategies with BMO partners
- Conduct calls and community activities to develop relationships
- Resolve complex customer situations or escalate appropriately
- Control branch operating expenses according to forecasts

Requirements:

- Five to seven years of relevant experience typically expected
- Supervisory or management experience
- In-depth knowledge of retail banking products and trends
- Knowledge of branch technologies, processes, and metrics
- Robust written, verbal, collaboration, and problem-solving skills

Use banking expertise, relationship development, and branch leadership to support BMO customers, employees, sales, and service outcomes.

📌 Retail Banking Sales Service Manager (Calgary)
🏢 BMO
📍 Calgary