Lead client service delivery at Array through RelativityOne expertise, proactive communication, and disciplined eDiscovery matter management. Serve as the primary contact for assigned engagements.

As an eDiscovery Client Services Manager, you will guide clients through workflow strategies, platform capabilities, and project updates. The role manages matters through the EDRM lifecycle while balancing budgets, timelines, risks, dependencies, and quality standards. You will coordinate workspace setup, data loading, processing, searches, batching, productions, and technical troubleshooting. Solid relationship management and documentation skills support consistent client satisfaction and successful delivery.

Key Responsibilities:

- Serve as primary client contact for assigned matters
- Advise clients on strategies, capabilities, and best practices




- Communicate risks, recommendations, timelines, and budget updates
- Coordinate data loading, processing, searches, batching, and productions
- Maintain documentation and workflow records

Requirements:

- Five or more years of progressive eDiscovery or client services experience
- Strong client-facing communication and relationship management skills
- Excellent analytical and problem-solving abilities
- Proficiency with Microsoft Office Suite
- Experience with project and service management platforms

Bring RelativityOne capability, client advisory skills, and organized delivery practices to Array's eDiscovery services.

📌 RelativityOne Client Services Manager (Toronto)
🏢 Array
📍 Toronto