Engineer workforce scheduling and resource allocation solutions for Miratech's global Workforce Management product stream. Use CP-SAT, mathematics, and software engineering to improve planning services.

As an Operations Research Engineer, you will solve complex contact center planning problems at enterprise scale. Your work translates business requirements into mathematical models and optimization objectives, then integrates those models into production-grade services. You will collaborate with workforce-planning stakeholders, architects, Product, and engineering teams.

Key Responsibilities:

- Design models for scheduling, staffing, and resource allocation
- Formalize business rules into maintainable constraint models
- Meet latency targets for forecast group volumes




- Validate schedules for operational usability with stakeholders
- Present methodologies and results to business stakeholders

Requirements:

- Six or more years implementing optimization in production
- Hands-on OR-Tools CP-SAT experience
- Experience with large datasets and large-scale optimization
- Ability to translate requirements into mathematical models
- Solid analytical, problem-solving, and communication skills

Bring workforce scheduling expertise, constraint modeling, and analytical communication to Miratech's enterprise optimization engineering work.

📌 Workforce Scheduling Optimization Engineer (Kitchener)
🏢 Miratech
📍 Kitchener