Use customs expertise and operational leadership to supervise FedEx GTS employees in office during the Monday-to-Friday 0600-1430 shift.

This GTS Operations Supervisor oversees daily activities, assigned staff, and administrative processes supporting FedEx policies and governmental regulations. The position guides employees, reviews workflow, analyzes performance reports, and develops action plans for key metrics. It also coordinates customer-specific needs, audits GTS accounts, and addresses quality concerns with management.

Key Responsibilities:

- Analyze operational performance through reports, observation, and collaboration
- Review processes and recommend continuous workflow improvements
- Coordinate customer needs and resolve problems through completion




- Research billing issues and recurring customer complaint sources
- Train employees on duties, expectations, safety, systems, and quality

Requirements:

- College degree with CCS designation required
- Two years of relevant FedEx GTS, Customs, or supervisory experience
- Knowledge of FedEx operations, systems, and procedures
- Basic Microsoft Word, Excel, PowerPoint, and Outlook skills
- Familiarity with AI applications and applicable clearance systems

Apply customs systems knowledge, performance analysis, and customer-focused supervision across FedEx GTS operations.

📌 Customs Operations Supervisor FedEx (Richmond)
🏢 FedEx
📍 Richmond