Deliver discreet, hands-on technology support with advanced troubleshooting and customer service skills for strategic users at iA Financial Group. Work remotely and on-site in a hybrid arrangement.

As a Senior IT Technician, Privileged IT Access Service, you will act as a trusted technology advisor for critical environments. Your work spans access management, IT security, equipment configuration, Microsoft 365, Teams, and SharePoint. You will provide personalized follow-up while protecting service quality and continuity.

Key Responsibilities:

- Act as primary contact for targeted users and their requests
- Provide personalized support during onboarding and technology adoption
- Respond at offices, events, IT areas, and required locations




- Collaborate with related teams to accelerate incident resolution
- Recommend process, workflow, and user experience improvements

Requirements:

- Five or more years of relevant information technology experience
- Significant high-touch or strategic customer service experience
- Solid analytical skills for complex or unprecedented situations
- Excellent interpersonal communication, tact, diplomacy, and professionalism
- Ability to manage urgent or critical situations calmly

Bring senior technology support, analytical troubleshooting, and discreet customer service to iA Financial Group’s strategic users.

📌 Senior Executive Technology Support Technician (Montreal)
🏢 iA Financial Group
📍 Montreal