Apply ITIL v4 knowledge to payment operations at Interac, leading problem investigations, risk analysis, and preventative remediation for Real Time Rail systems.

As Problem Management Lead, you will provide operational direction within a critical service delivery function. You will establish root cause analysis standards, examine trends and risks, and strengthen confidence in Interac’s service level commitments. The position also develops process design, tooling enablement, metrics, reporting, audit readiness, and related ITSM practice integration.

Key Responsibilities:

- Establish standards for root cause analysis
- Guide major problem investigations across payment systems
- Analyze trends and risks to support remediation
- Provide operational leadership within critical service delivery
- Enable tools, metrics, and audit readiness

Requirements:

- Four to five years in Problem Management
- Preferred experience in Financial Services
- Background in a regulated industry
- Robust internal and external stakeholder collaboration
- Experience leading change and continuous improvement

Use ITIL practices, payment operations expertise, and analytical leadership to strengthen Interac’s Problem Management capability.

📌 ITIL Problem Management Lead Payments (Toronto)
🏢 Interac
📍 Toronto