Build trusted relationships with strategic accounts using customer health indicators, business reviews, and cross-functional coordination at InnovMetric. Support satisfaction, retention, and long-term growth.

This Customer Success Manager role focuses on proactive engagement and personalized guidance for customers using InnovMetric software solutions. You will define objectives, assess progress, identify account risks, and coordinate actions before renewals. The position connects customer priorities with concrete adoption plans across multiple internal teams.

Key Responsibilities:

- Define customer success objectives during strategic account onboarding
- Plan and lead regular customer check-ins and Quarterly Business Reviews
- Identify at-risk accounts and coordinate renewal-related actions




- Highlight solution value and delivered return on investment
- Align customer objectives with adoption plans across internal teams

Requirements:

- Relevant university degree in business, marketing, engineering, or related field
- Significant experience in a strategic client-facing role
- Ability to build trusted customer relationships
- Robust organizational skills across stakeholders and priorities
- Proactive, solution-oriented approach to customer challenges

Use strategic account management, communication, and coordination skills to help InnovMetric customers realize software value and renew successfully.

📌 Strategic Account Customer Success Manager (Quebec City)
🏢 InnovMetric Software
📍 Quebec City