Guide automotive claims and litigation support at Hyundai Auto Canada in Markham, Ontario, combining negotiation expertise with detailed case management. Lead complex resolutions from assessment through settlement or hearing.

This manager oversees product liability allegations, customer escalations, pre-litigation disputes, Small Claims Court proceedings, and applicable arbitrations. You will establish strategies, review significant decisions, negotiate arrangements, and advise stakeholders on risks and outcomes. The role also develops Legal Resolution Specialists and maintains professional service standards.

Key Responsibilities:

- Assess complex matters and establish practical resolution strategies
- Negotiate settlements with customers, counsel, dealers, and stakeholders
- Ensure court and arbitration documents meet filing deadlines




- Maintain confidential intake, tracking, documentation, and closure controls
- Recommend policy, process, template, and training improvements

Requirements:

- Seven-plus years handling claims, escalations, litigation support, or disputes
- Practical negotiation and settlement-development experience
- Experience preparing Small Claims Court or arbitration matters
- Robust analysis, risk assessment, communication, and oral advocacy
- Knowledge of Customer Relations and applicable legal processes

Apply automotive industry knowledge, bilingual communication, and defensible negotiation strategies to complex Hyundai Canada customer resolutions.

📌 Automotive Claims and Litigation Manager (Markham)
🏢 Hyundai Canada
📍 Markham