Build Google Cloud Contact Center AI solutions through call-flow configuration, CRM integrations, structured testing, and explicit technical documentation.

Miratech is seeking a Senior Google CCAIP Engineer with production cloud contact center experience. This role translates approved specifications into DTMF menus, queue routing, callbacks, transfers, and integrations. You will collaborate with customer stakeholders while maintaining traceability and release procedures.

Key Responsibilities:

- Translate approved specifications into Google CCAI configurations
- Develop call flows with queues, routing, callbacks, and transfer logic
- Integrate CRM systems, Agent Assist, virtual agents, and desktops
- Prepare call-flow diagrams, technical documents, and operational runbooks




- Follow change management and release procedures with customers

Requirements:

- Five-plus years building cloud IVR and call-flow solutions
- Two-plus years configuring Google CCAI Platform hands-on
- Strong DTMF menus, prompts, mappings, invalid-input, and timeout knowledge
- Experience with structured testing, UAT, and defect resolution
- Ability to clarify ambiguous requirements and escalate conflicts

Use Google Cloud contact center engineering skills to configure reliable customer flows, integrations, testing, and operational documentation.

📌 Google Cloud Contact Center Engineer (Toronto)
🏢 Miratech
📍 Toronto