IT Service Management expertise anchors this full time, in-office opportunity at Trans Mountain Corporation. Configure ServiceNow services supporting enterprise operations and users.

As Senior ServiceNow Specialist, you will serve as a subject matter expert in ITSM, Service Catalog, CMDB, and platform practices. You will maintain configurations, workflows, forms, notifications, and business rules. You will also support reporting, governance, testing, and continuous service improvement.

Key Responsibilities:

- Configure and enhance ITSM and Service Catalog capabilities
- Maintain CMDB, asset management, and platform documentation
- Support UAT and solution validation activities
- Monitor KPIs, SLAs, and operational performance metrics
- Provide operational and governance reporting

Requirements:

- Seven years of ServiceNow administration experience
- ITIL Foundation Certification
- ServiceNow administration and configuration knowledge
- Reporting and dashboard development experience
- Change, incident, problem, and request management experience

Use ITSM, CMDB, reporting, and ServiceNow configuration skills to strengthen platform governance and service improvement at Trans Mountain.

📌 Senior ServiceNow ITSM Administrator (Calgary)
🏢 Trans Mountain
📍 Calgary