Use English and French communication skills to strengthen legal client retention for Thomson Reuters products in a hybrid Toronto-based role.

This Renewal Specialist supports Small Law clients across Canada, focusing on renewals, usage, revenue, and market share. You will build trusted relationships, analyze account opportunities, and present solutions involving Westlaw, Practical Law, TaxNetPro, and CoCounsel. Account management, retention, or sales experience is strongly preferred.

Key Responsibilities:

- Take responsibility for client satisfaction and loyalty
- Outreach to accounts at risk of renewal
- Partner with Sales Executives on opportunities
- Negotiate outcomes supported by all parties
- Educate customers about Thomson Reuters solutions

Requirements:

- Bachelor’s degree or equivalent professional experience
- Fluency in written and spoken English and French
- Robust customer communication and presentation abilities
- Customer service orientation and experience
- Legal industry experience preferred

Bring bilingual communication, retention experience, and consultative relationship management to Thomson Reuters Small Law renewals.

📌 Bilingual Legal Account Renewal Specialist (Toronto)
🏢 Thomson Reuters
📍 Toronto