Lead global BPO performance at Affirm through vendor strategy, analytical judgment, and customer experience leadership across operations.

This senior Operations leadership role focuses on vendor excellence, customer satisfaction, and transformation at scale. You will shape operational strategies, interpret performance data, and guide decisions across multiple functional areas. The work supports Affirm’s partnerships and responsible financial products.

Key Responsibilities: Own customer experience, service-level, compliance, and QA outcomes

Lead executive vendor governance, QBRs, and escalations

Define horizontal operational strategies across the vendor network

Use analysis and scenario modeling to prioritize interventions

Drive vendor migrations, rollouts,



and regulatory implementations

Requirements: 8+ years in vendor management, operations, or related fields

Solid analytical background and independent analysis capability

Experience influencing internal and vendor executives

Track record driving accountability through scorecards and governance

Experience leading large cross-functional programs with measurable impact

Apply vendor governance, data analysis, and cross-functional leadership to improve customer and compliance outcomes at Affirm.

📌 Senior Partner Manager Vendor Operations (Ottawa)
🏢 Affirm
📍 Ottawa