Lead global BPO performance at Affirm through vendor strategy, analytical judgment, and customer experience leadership across operations.

This senior Operations leadership role focuses on vendor excellence, customer satisfaction, and transformation at scale. You will shape operational strategies, interpret performance data, and guide decisions across multiple functional areas. The work supports Affirm’s partnerships and responsible financial products.

Key Responsibilities:

- Own customer experience, service-level, compliance, and QA outcomes
- Lead executive vendor governance, QBRs, and escalations
- Define horizontal operational strategies across the vendor network
- Use analysis and scenario modeling to prioritize interventions
- Drive vendor migrations, rollouts,



and regulatory implementations

Requirements:
- 8+ years in vendor management, operations, or related fields
- Robust analytical background and independent analysis capability
- Experience influencing internal and vendor executives
- Track record driving accountability through scorecards and governance
- Experience leading large cross-functional programs with measurable impact

Apply vendor governance, data analysis, and cross-functional leadership to improve customer and compliance outcomes at Affirm.

📌 Senior Partner Manager Vendor Operations (Ottawa)
🏢 Affirm
📍 Ottawa