Senior Product Manager – Authentication Digital Identity, Cybersecurity, and Telecommunications Permanent (English)About the Role We are seeking a high-impact Senior Product Manager – Authentication to own the strategy and delivery of next-generation authentication and account protection solutions across the client’s Trust Platform. Work at the intersection of mobile networks, digital identity, and enterprise security to transform trusted network verification and mobile-device intelligence into products that help organizations recognize legitimate customers, prevent account takeover, and deliver secure, low-friction experiences. Focus on critical moments across the authentication lifecycle, including digital banking activation, sign-in, authenticator enrollment, device binding, step-up authentication for sensitive actions, and account recovery.

Partner with engineering, carrier partners, security, sales, and enterprise customers to build API-first capabilities that complement identity and fraud platforms. Define and own the product vision, strategy, and roadmap for authentication and account protection based on customer needs, competitive differentiation, and business outcomes. Identify opportunities where mobile network verification, SIM and device signals, and trust intelligence can enhance authentication journeys alongside methods such as MFA and passkeys.

Lead the design of secure, low-friction journeys for enrollment, sign-in, authenticator registration, device changes, account recovery, and high-risk step-up authentication across web, mobile, and contact-center channels. Shape APIs, SDKs, and developer experiences that integrate with enterprise CIAM/IAM platforms, identity providers, orchestration platforms, and fraud decision systems.

Fraud

Prevention & Risk-Adaptive Authentication Collaborate with Trust Intelligence, fraud, cybersecurity, and digital teams to translate network integrity signals, contextual risk, and enterprise policies into actions such as allow, verify, step-up, block, or investigate.



Design solutions that address real-world threats including credential compromise, phishing, MFA fatigue, SIM swap, account takeover, fraudulent device enrollment, session abuse, and recovery-channel takeover. Define assurance and user experience trade-offs for various authentication use cases.

Customer, Carrier & Go-to-Market Engagement Lead discovery sessions with banks, fintechs, insurers, and enterprise customers to understand authentication controls, integration constraints, fraud exposure, and customer friction. Design customer pilots and proof-of-value programs with measurable success metrics. Translate complex technical concepts into compelling customer narratives, demonstrations, and use-case playbooks.

Partner with Sales, Solutions Engineering, and Product Marketing on commercialization, technical enablement, launch readiness, and customer adoption.

Product

Performance, Security & Trust Define and monitor KPIs related to authentication completion, challenge rates, enrollment and recovery success, false declines, fraud outcomes, integration time, API latency, and service availability. Partner with Security, Privacy, Legal, and Engineering teams to apply secure-by-design, privacy-by-design, threat modeling, and auditability principles. Drive operational readiness through observability, incident response planning, graceful degradation, and continuous improvement. 6+ years of product management experience in enterprise SaaS, API-first platforms, authentication, digital identity, cybersecurity, fraud/risk, fintech, or telecommunications.

Proven experience leading technically complex products from customer discovery through development, launch, and enterprise adoption.

Experience partnering with software engineering, security, architecture,



and customer technical teams to deliver secure APIs, SDKs, integration workflows, or identity services. Practical exposure to authentication and account protection journeys, including MFA, passwordless access, passkeys, device binding, step-up authentication, or account recovery.

Experience leading enterprise customer discovery, design-partner engagements, pilots, or commercialization of technical B2B solutions. Ability to assess security threats and controls, including phishing, social engineering, credential stuffing, SIM swap, recovery abuse, and account takeover. Strong technical product judgment around API/SDK design, web and mobile authentication flows, integration architecture, error handling, observability, and service reliability.

Analytical ability to connect authentication performance, user experience, fraud prevention, and business outcomes. Excellent customer empathy, stakeholder management, and communication skills.

Experience with mobile operator network APIs or standards such as GSMA Open Gateway/CAMARA Number Verification, SIM Swap, TS.Familiarity with CIAM and identity provider ecosystems such as Auth0, Okta, Ping, Microsoft Entra, SAML, or authentication orchestration platforms.

Experience applying fraud/risk scores, policy engines, continuous session signals, or AI-powered intelligence in adaptive authentication. Help shape the future of authentication and mobile identity across Canada. Build creative products at the intersection of mobile networks, enterprise identity, security, and fraud prevention. Work closely with leadership, carrier partners, and major enterprise customers.

Vacancy

Status / Statut du posteThis is an active position currently open for hiring. / Use of Artificial Intelligence / Utilisation de l'intelligence artificielleemergiTEL uses artificial intelligence to help identify and source candidates for this role. emergiTEL a recours à l'intelligence artificielle pour aider à identifier et à trouver des candidats pour ce poste.

📌 Senior Product Manager - Authentication (Winnipeg)
🏢 emergiTEL
📍 Winnipeg