Shape clear internal content with plain language and accessibility skills for CIBC’s Knowledge Management team while working within Canada’s current jurisdiction.

As a Junior Technical Writer, you will write and edit processes for frontline and back-office employees. You will collaborate with Content Leads, Content Writers, French Content Specialists, and Intake Consultants. Your work supports accurate, accessible content for Knowledge Central.

Key Responsibilities:

- Write and edit internal processes for employee audiences
- Maintain procedures, policies, product information, and communications
- Support documentation work packages for CIBC projects
- Coordinate needs-assessment and documentation review sessions
- Recommend content reuse,



search optimization, and plain-language solutions

Requirements:

- Currently pursuing a B.A. in English or the Arts
- Excellent English grammar, spelling, and plain-language skills
- Robust verbal communication, analytical, and problem-solving abilities
- Knowledge of Microsoft Office 365; Jira familiarity is an asset
- Must reside and work within the current Canadian jurisdiction

Apply your technical writing, content management, and accessibility skills to support accurate Knowledge Central documentation at CIBC.

📌 Junior Knowledge Management Writer (Toronto)
🏢 Shine BrightX
📍 Toronto