Application Support and DevOps leadership centers on service stability, incident management, and continuous improvement for enterprise technology platforms. Lead teams supporting digital applications, travel systems, MuleSoft integrations, and ERS platforms.

This manager role requires more than 10 years in Application Support, IT Operations, or DevOps, including five years leading people. You will oversee operational governance, production support, release management, and service delivery. The work connects development, infrastructure, cybersecurity, vendors, and business teams.

Key Responsibilities:

- Lead application support and DevOps teams
- Manage incidents, problems, and production stability
- Own availability, service levels, KPIs, and major incidents
- Oversee releases, deployments,



CI/CD pipelines, and environments
- Drive automation, monitoring, and continuous improvement

Requirements:

- 10+ years in Application Support, IT Operations, or DevOps
- 5+ years of people leadership experience
- Customer-facing digital application and enterprise systems experience
- Cloud, Linux/Windows, APIs, and enterprise integration experience
- MuleSoft, databases, OpenShift, and Jenkins experience

Apply application support leadership, DevOps practices, and operational governance across critical Canadian insurance technology services.

📌 Application Support DevOps Manager (Markham)
🏢 Michael Page
📍 Markham