Shape accessible digital services as a Service Designer in Calgary, using user research and systems thinking across complex government environments. Work at least three days in J5 Design’s office.

J5 Design seeks a Service Designer with six years of professional service design or digital product design experience. You will support human-centred design across research, prototyping, testing, and implementation. The work connects user needs with practical improvements for complex services.

Key Responsibilities

Lead service design activities from discovery through implementation

Conduct research, synthesize findings, and recommend design solutions

Create journey maps, blueprints, ecosystem maps, and prototypes





Facilitate workshops and stakeholder engagements for alignment

Apply accessibility, usability, and inclusive design principles

Requirements

Six years’ skilled service or digital product design experience

University degree in service design, UX design, or related field

Experience addressing complex digital service challenges

Strong communication, storytelling, and facilitation skills

Proficiency with contemporary design and prototyping tools

Bring service design leadership, research, systems thinking, and prototyping expertise to J5 Design’s Calgary team.

📌 Senior Service Designer Calgary (Winnipeg)
🏢 J5 Design
📍 Winnipeg