About Bask Health

Bask is the best Telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform.

With hundreds of features to meet the unique needs of Telehealth, we put all the tools in our customers' hands for success.

We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

- Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
- Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
- Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.
- Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
- Ownership & Accountability, Together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success.

About the Role

Customer Growth at Bask Health is AI-first, data-driven, and focused on helping our customers scale successful Telehealth businesses.

We're looking for an AI Customer Growth Manager who combines commercial experience, an entrepreneurial mindset,



and hands-on AI proficiency to identify current revenue opportunities and drive measurable account growth.

Unlike a traditional Customer Success role, this position focuses primarily on growing existing customer accounts through strategic expansion, upselling, cross-selling, and increased platform utilization.

You'll use AI tools, customer data, and market insights to uncover growth opportunities, develop targeted expansion strategies, and help customers maximize their business potential through Bask.

We're looking for someone who is comfortable owning growth targets, managing expansion opportunities, and turning data-driven insights into measurable business results.

What You'll Do

Customer Growth & Revenue Expansion

- Own and execute growth strategies across an assigned portfolio of existing Bask customers.
- Identify, develop, and pursue upsell, cross-sell, and account expansion opportunities.
- Help customers expand their telehealth businesses by launching additional medications, introducing new product offerings, and maximizing their use of Bask's platform.
- Develop strategic account growth plans based on customer goals, business performance, and expansion potential.
- Build strong relationships with customer decision-makers and serve as a strategic partner in their business growth.
- Conduct growth-focused customer meetings to uncover new opportunities and recommend relevant Bask products and services.




- Take ownership of assigned expansion revenue targets and consistently work toward measurable growth outcomes.

AI-Powered Growth Strategy

- Use AI tools and large language models (LLMs) to research customer businesses, analyze performance trends, and identify potential revenue opportunities.
- Leverage AI-assisted analysis to identify underutilized platform features, customer segments with expansion potential, and opportunities for additional product adoption.
- Develop AI-assisted workflows to improve account research, prospecting within existing accounts, outreach personalization, and growth reporting.
- Use customer data and AI-generated insights to prioritize high-potential accounts and develop targeted growth recommendations.
- Experiment with AI tools and automation to improve the speed, efficiency, and effectiveness of expansion initiatives.
- Validate AI-generated insights against actual customer data before making business recommendations.

Pipeline Management & Performance

- Build and maintain a pipeline of customer expansion opportunities.
- Track upsell, cross-sell, and expansion opportunities from initial identification through execution.
- Monitor account growth metrics, revenue trends, product adoption, and expansion performance.
- Maintain accurate pipeline records and provide regular forecasts of potential expansion revenue.
- Measure the effectiveness of growth initiatives and refine strategies based on results.
- Identify barriers to customer expansion and work cross-functionally to address them.

Cross-Functional Collaboration

- Partner with Client Success to identify customers w

📌 AI Customer Growth Manager (Canada)
🏢 Bask Health
📍 Canada