Key Responsibilities

- Manage apparel and promotional product inquiries from initial contact through product selection, quoting, order placement, and follow-up.
- Recommend garments, promotional products, and decoration methods suited to each customer's budget, intended use, quantities, and deadlines.
- Obtain and verify supplier pricing, inventory availability, minimum quantities, production timelines, and shipping costs.
- Prepare accurate, itemized quotes in Microsoft Excel, accounting for products, decoration, setup charges, and shipping.
- Respond to new quote requests within 60 minutes during business hours, providing a quote where possible or a clear next step and expected turnaround when additional information is required.
- Manage a high volume of email correspondence while maintaining accurate records and following through on outstanding quotes and orders.
- Confirm artwork requirements, decoration locations, sizing, colours, quantities, and customer approvals before releasing orders.
- Coordinate with vendors and internal production staff to ensure order specifications and deadlines are clearly communicated.
- Develop customer relationships, follow up on sales opportunities, and grow repeat business.

- Manage apparel and promotional product inquiries from initial contact through product selection, quoting, order placement, and follow-up.
- Recommend garments, promotional products, and decoration methods suited to each customer's budget, intended use, quantities, and deadlines.
- Obtain and verify supplier pricing, inventory availability, minimum quantities, production timelines, and shipping costs.
- Prepare accurate, itemized quotes in Microsoft Excel, accounting for products, decoration, setup charges,



and shipping.
- Respond to new quote requests within 60 minutes during business hours, providing a quote where possible or a clear next step and expected turnaround when additional information is required.
- Manage a high volume of email correspondence while maintaining accurate records and following through on outstanding quotes and orders.
- Confirm artwork requirements, decoration locations, sizing, colours, quantities, and customer approvals before releasing orders.
- Coordinate with vendors and internal production staff to ensure order specifications and deadlines are clearly communicated.
- Develop customer relationships, follow up on sales opportunities, and grow repeat business.

Required Experience And Qualifications

- At least three years of direct sales experience in custom decorated apparel, including preparing quotes and managing customer orders.
- Practical knowledge of screen printing, embroidery, DTF (direct-to-film), and other apparel decoration methods, including suitability for different fabrics, artwork, quantities, and budgets.
- Experience sourcing apparel and promotional products through industry suppliers and interpreting supplier pricing.
- Proficiency in Microsoft Excel, including working with formulas and pricing spreadsheets to prepare customer quotes.
- Demonstrated ability to manage multiple active quotes and orders in a busy, deadline-driven environment.
- Robust written and verbal communication, attention to detail, and consistent follow-through.
- Ability to work independently and reliably in our Calgary office.

General retail clothing sales or customer service experience alone does not meet the industry experience requirement for this position.

📌 Account Manager (Calgary)
🏢 W3Global
📍 Calgary