Enterprise technical support at Sidetrade combines SQL, Linux, and structured troubleshooting with Calgary office collaboration three to four days weekly.

As a Technical Support Engineer, you will support enterprise customers across North America and Europe. You will investigate technical and functional issues, explain product features, and guide customers through solutions. The role works with Customer Experience, Product, and R&D; teams to deliver timely support.

Key Responsibilities:

- Provide technical and functional customer support
- Resolve complex issues through analytical problem solving
- Manage escalations with Customer Experience, Product, and R&D;
- Document workflows in process maps, SOPs, runbooks, and user guides




- Share product expertise and best practices with colleagues

Requirements:

- Two to three years enterprise B2B technical support experience
- Solid analytical, troubleshooting, and structured problem-solving skills
- Technical knowledge of SQL, Linux, or web application support
- Clear written and verbal communication skills
- Availability for rotating weekday shifts and occasional weekends

Apply enterprise support expertise, SQL or Linux knowledge, and clear communication to Sidetrade’s customer-focused technical team.

📌 Enterprise Technical Support Engineer (Calgary)
🏢 Remote Genie
📍 Calgary