Technical support and hands-on repair define this full-time Coquitlam position with Aarcomm Systems. Work in a hybrid setting supporting advanced radio remote control systems.

As a Technical Support Representative, you will combine customer relationship management, troubleshooting, hardware repairs, and backup customer service. You will help customers use Aarcomm products effectively while building product expertise. The work includes supporting OEM contacts and equipment operators with different technical knowledge levels.

Key Responsibilities:

- Respond to inquiries by phone, email, and support ticketing systems
- Investigate product issues and guide customers through troubleshooting steps
- Process repair requests and perform hands-on hardware repairs
- Document interactions, technical issues,



repairs, and order information
- Provide backup customer service and communicate order status updates

Requirements:

- Technical diploma, certificate, or degree in a related field
- Two to three years of customer-facing experience
- Strong written and verbal English communication skills
- Experience soldering, including use of a microscope
- Electronic circuit troubleshooting or mechanical assembly familiarity

Bring customer communication, technical curiosity, soldering, and troubleshooting skills to Aarcomm Systems’ Coquitlam support team.

📌 Technical Support Repair Representative (Coquitlam)
🏢 Aarcomm Systems
📍 Coquitlam