Career Opportunities: Sr Administrator (Support & Operations) (187673)

- Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
- Printer break-fix and installation
- Disposal, redeployment and Asset reclaim
- Shipping coordination
- Data Backup and Data Recovery coordination
- Hardware Refresh
- Warranty and Out-of-warranty repair and replacement
- Good Knowledge / hands-on on supporting VDI 1st level Trroubleshooting
- Audio and Video Support including Health Checks
- Coordinate with external vendors for dispatch support
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborate with cross functional teams to properly onboard incoming recent hires
- Ensure that hardware is properly assigned and updated into our management system




- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies

Skill Requirements

- Windows 10/11 administration
- Microsoft 365 / Outlook / Teams support
- SCCM / Intune device management
- Active Directory user administration
- VPN, LAN, Wi-Fi troubleshooting
- Laptop/Desktop imaging and deployment
- Hardware break-fix and component replacement
- ServiceNow ticket handling
- Asset and CMDB management
- Mobile device support (iOS/Android)
- Data backup and migration
- Print and peripheral support
- Customer-facing communication skills

Other Requirements

- Travel to satellite offices and data centers as needed, requiring a valid driver’s license and reliable transportation.
- Adhere to company policies, security guidelines, and ITIL standards to ensure compliance and data protection.
- Contribute ideas and feedback to improve IT processes and drive continuous improvement.

📌 Sr Administrator (Canada)
🏢 HCL Technologies
📍 Canada