Senior Lead, Customer Resolution – Transform CMS Outcomes (Central Ontario)

Senior Lead, Customer Resolution – Transform CMS Outcomes (Central Ontario)

07 Nov
|
Government Recruitment Service
|
Central Ontario

07 Nov

Government Recruitment Service

Central Ontario

Government Recruitment Service is recruiting for a Customer Resolution Senior Lead within the Child Maintenance Service. You will oversee around 150 colleagues across multiple locations, handling complex complaints and high-profile escalations while engaging with senior stakeholders.

The role drives service improvements, supports the Independent Case Examiner and PHSO relationships, and leads transformational leadership across CMS and the wider DWP. A agile, high-profile leadership position.

📌 Senior Lead, Customer Resolution – Transform CMS Outcomes (Central Ontario)
🏢 Government Recruitment Service
📍 Central Ontario

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