Customer relationships and SaaS expertise define this Customer Success Manager role at Unleashd Technologies. Work remotely while meeting automotive customers on the road.

Based in Calgary, you will support customers after launch and build trusting, ongoing relationships. The role connects customers, internal teams, and external partners while supporting Unleashd products. You will also train customer teams, communicate delivery updates, and identify ways products improve dealership business.

Key Responsibilities:

- Serve as customers’ first post-launch point of contact
- Use feedback to identify meaningful product improvements
- Communicate updates, deliverables, and deadline impacts consistently
- Train customers on product use and administration




- Identify upsell and referral opportunities with existing customers

Requirements:

- Customer success experience with directly served SaaS customers
- Project or timeline-based delivery management track record
- Solid written and verbal communication skills
- Valid driver’s license and reliable vehicle
- Automotive industry or software experience is an asset

Bring customer success, delivery management, and communication skills to Unleashd’s automotive software customers across Canada.

📌 SaaS Customer Success Manager Automotive (Toronto)
🏢 Unleashd Technologies
📍 Toronto