Your Role

Here’s what you will be doing:

- Write and edit internal processes for frontline and back-office employees as part of the Knowledge Management (KM) team.
- Collaborate with Content Leads, Content Writers, French Content Specialists, and Intake Consultants to deliver transparent, concise, and accessible content for Knowledge Central (KC).
- Create documentation that meets KM’s content standards, as well as CIBC’s accessibility and AI requirements.
- Support small to large documentation work packages for CIBC projects.
- Write and maintain documentation including procedures, processes, policies, product information, standards, guidelines, legal disclosures, sales campaigns, and communications.
- Ensure information is clear, logical, accurate, complete, and follows plain language, style guide, and accessibility standards.
- Coordinate needs-assessment and documentation review sessions with submitters to ensure content meets end user and business needs.
- Communicate effectively with business partners to ensure content correctness and effectiveness.
- Recommend documentation solutions using industry-leading design practices, including content reuse, search optimization, plain language, and design.
- Adhere to metadata and AI writing requirements for KC content.




- Support process improvements and KM initiatives such as AI projects and content migration as needed.

About You

The company is looking for:

- Currently enrolled in post-secondary education, working towards a B.A. in English or the Arts; technical writing certification or equivalent is an asset.
- Excellent English written communication skills with proficiency in grammar, spelling, and plain language.
- Ability to design, create, and manage user-centric content, modifying style, tone, and complexity for various audiences.
- Strong verbal communication, analytical, and problem-solving skills.
- Ability to work quickly and effectively while maintaining high accuracy and attention to detail.
- Flexibility and adaptability.
- Knowledge of MS Office 365; familiarity with Jira, Confluence, SharePoint (HTML), and technical writing techniques is an asset.
- Must reside within Canada and work within the current jurisdiction.

Compensation & Benefits

- Competitive compensation.
- Banking benefits subject to program terms and conditions.
- Wellbeing support and employee and family assistance programs.
- MomentMakers social, points-based recognition program.
- Access to collaborative spaces and technological tools to foster innovation.

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