Shape safer AMA Marketplace and AMA Community experiences as a hybrid Manager using trust frameworks, dispute resolution, and operational analytics.

Reporting to the Director, Marketplace Exchange, you will lead standards, processes, and tools supporting provider onboarding, platform integrity, member safety, and compliance. This current position offers responsibility for trust and safety operations as AMA platforms grow. You will work across Product, Engineering, Legal, Risk, and Community teams.

Key Responsibilities:

- Define AMA Marketplace provider eligibility and compliance standards
- Complete vetting reviews and monitor active provider compliance
- Manage disputes, incidents, escalations, and documented outcomes




- Track trust and safety metrics through dashboards and reporting
- Configure AI-assisted workflows for screening and case management

Requirements:

- Post-secondary education in business, operations, compliance, or related field
- Experience managing policy frameworks or compliance programs
- Experience designing complaint-resolution processes
- Digital community moderation experience is an asset
- Marketplace or platform experience is an asset

Bring policy design, dispute resolution, analytics, and AI-assisted workflow experience to AMA’s growing trust operations.

📌 Trust and Safety Operations Manager (Edmonton)
🏢 AMA - Alberta Motor Association
📍 Edmonton