Lead hotel operations and guest service at DoubleTree by Hilton St. John’s Harbourview in person, using hospitality leadership and operational expertise.

This Hotel Operations Manager role supports daily leadership and overall hotel performance in St. John’s. Work with the General Manager and department leaders across front office, housekeeping, food and beverage, and other operational areas. Develop teams, monitor guest satisfaction, and support financial performance while maintaining Hilton brand standards.

Key Responsibilities:

- Oversee daily hotel operations across departments
- Resolve escalated guest concerns professionally
- Monitor feedback, reviews, and satisfaction scores
- Lead, coach, and develop hotel team members
- Support budgeting, forecasting, and financial reporting

Requirements:

- Previous hotel operations or hospitality management experience
- Solid front office and housekeeping understanding
- Demonstrated team leadership and coaching ability
- Excellent communication and problem-solving skills
- Flexibility for varied shifts, weekends, and holidays

Bring visible hospitality leadership, guest-service judgment, and operational discipline to DoubleTree by Hilton St. John’s Harbourview.

📌 Hotel Operations Manager St. John’s (St. John's)
🏢 Hospitality Newfoundland and Labrador
📍 St. John's