Support Altasciences users in Laval with Windows troubleshooting, hardware configuration, and bilingual French-English service. Work onsite while supporting essential IT tools.

As an IT Technician II, you will resolve user issues involving computers, phones, software, laptops, and mobile devices. You will track requests through the Helpdesk and IT Service Management systems. The position also supports junior technicians, coordinates knowledge across company sites, and contributes to effective help desk service.

Key Responsibilities:

- Research and resolve questions received by phone and email
- Document incidents, calls, issues, and solutions accurately
- Coach IT Technician I team members
- Prepare validated computers with operating systems and software
- Identify recurring problems and recommend hardware or software improvements

Requirements:

- College degree in an IT-related program
- Minimum three years of related experience
- Excellent French and English communication skills
- Knowledge of Windows 10/11, Cisco phones, and PC hardware
- CompTIA A+, Network+, or Security+ certification

Bring diagnostic expertise, customer service, and escalation support to Altasciences’ onsite IT team in Laval.

📌 IT Support Technician Altasciences (Montreal)
🏢 Altasciences
📍 Montreal