Locations

Showing 1 location 1014 Homer St 102 Vancouver, BC V6B2W9, CAN +1 more locations

- Pay or shift range: $90,000 CAD to $110,000 CAD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

- HQ
- Full-Time
- Requisition #: DISTR001250

Description

Position

District Manager, Canada

Department / Function

Retail / Field Leadership

Primary Location

Reports To

Regional Director

Key Partners

Director of Stores; Canadian Showroom Managers; Retail Operations; Retail Strategy; Fit & Quality; People & Culture; Marketing; Real Estate & Recent Showroom Openings

Compensation

C$90,000 - C$110,000 base salary, plus eligibility for a performance-based bonus

The District Manager is leads showrooms across multiple provinces and time zones. Showroom Managers report directly to the District Manager. Additional showrooms or markets may be assigned based on business need.

KEY RESPONSIBILITIES

- Drive the achievement of district sales goals, KPIs, and profitability targets, delivering results to forecast, budget, and prior year.
- Partner with Showroom Managers to set and exceed individual showroom performance targets, with explicit weekly business plans for each location.
- Use sales and traffic data to identify root causes, set priorities, and take timely action across sales, appointments, conversion, AOV, NRP, UPT, walk-ins, and order volume.
- Lead district-wide sales strategies, promotions, and initiatives that align with company objectives and reflect local Canadian market conditions.




- Hold showroom teams accountable for consistent execution of the INDOCHINO sales process, including Connect, Curate, and Close, product storytelling, appointment quality, and follow-up.

Showroom Leadership & Field Presence

- Conduct regular, purposeful showroom visits across the district to assess execution, coach leaders in the moment, identify opportunities, and celebrate successes.
- Translate company and regional priorities into clear local actions for each showroom, and follow through on commitments with documented visit recaps and action plans.
- Coordinate district execution during promotions, events, staffing gaps, leadership absences, operational rollouts, and periods of elevated client demand.
- Maintain strong leadership presence and communication with showrooms in other provinces and time zones, using virtual check-ins between visits.
- Share effective practices across showrooms, identify recurring barriers, and recommend solutions to the Regional Director and support teams.

Client Experience & Service Recovery

- Ensure a consistently exceptional, personalized client experience before, during, and after every appointment in every showroom in the district.
- Monitor client feedback, satisfaction, appointment quality, and service-recovery trends; address breakdowns quickly and coach the behaviour behind them.




- Lead by example in resolving escalated client concerns, partnering with support teams on fair, timely resolutions that align with company standards.
- Educate showroom teams on anticipating client needs and using data to strengthen the client journey and long-term relationships.
- Recruit, hire, and develop top talent to fill showroom roles, with a ready pipeline of Showroom Manager and leadership candidates for each market.
- Provide consistent coaching, feedback, and recognition to Showroom Managers, and address missed standards directly and consistently.
- Retain top talent by providing development opportunities, stretch assignments, and clear career paths across the Canadian district.
- Facilitate training on product knowledge, sales techniques, fit standards, and client service excellence.
- Partner with People & Culture to ensure people practices comply with provincial employment standards in each province where the district operates.
- Create a culture of accountability, inclusion, recognition, and teamwork that reflects INDOCHINO's standards and values.

Fit, Quality & Tailoring Accountability

- Maintain strong knowledge of INDOCHINO's measurement, fit, and garment process, and ensure every showroom follows current fit standards and validation practices.
- Review remake, repeat-remake, alteration, and fit trends by showroom; identify root causes; and implement documented coaching or corrective actions.
- Manage and be held accountable for alterations costs, timelines, and efficiency, partnering with Fit & Quality leadership and local tailoring res

📌 District Manager CAN (Vancouver)
🏢 Indochino
📍 Vancouver