Lead business operations in Surrey with Napsteel, applying process improvement and performance management across customer service activities. Strong organization and analysis matter.

North American Pipe and Steel is seeking an Operations Manager for its Surrey customer service team. This manager oversees daily operations, supports employees, and improves policies and procedures. The work also involves scheduling, staffing, workflow, resource allocation, and coordination with management and other departments.

Key Responsibilities:

- Oversee daily operational activities for smooth business operations
- Lead employees and maintain productive, accountable work environments
- Improve operational policies, procedures, efficiency, and quality
- Manage schedules, staffing, workflows, and resource allocation




- Coordinate departments to meet business objectives and requirements

Requirements:

- Three or more years in operations, management, administration, or related fields
- Knowledge of business operations and performance management
- Robust organizational, analytical, and problem-solving skills
- Proficiency with Microsoft Office and specialized ERP systems
- Excellent written, verbal, and interpersonal communication skills

Bring operational leadership, process improvement, and analytical decision-making to Napsteel’s customer service team in Surrey.

📌 Operations Manager Surrey
🏢 North American Pipe & Steel
📍 Surrey